Grievance Redressal Policy

The Grievance Redressal Policy of iFLOW ensures that customer complaints are addressed efficiently and transparently. This policy provides a structured framework to resolve issues promptly while maintaining fairness.

This policy applies to all customer grievances related to iFLOW’s services.

Our goal is to ensure timely, impartial, and effective handling of grievances through a structured resolution process.

• Fairness & Equality – All customers receive unbiased treatment.
• Timely Resolution – Complaints are addressed promptly.
• Transparency – Customers are informed about escalation procedures.
• Compliance – Our responses align with regulatory requirements.

Customers can submit complaints via email at info@iflow.co.in or through postal mail at our registered address.

If you are unsatisfied with the initial support or need to escalate your issue, please direct your complaints to our Grievance Redressal Officer at info@iflow.co.in.

Resolution Timelines:

• First response within 48 hours
• Resolution within 21 business days

This policy is reviewed annually to ensure compliance with legal and operational requirements.

The Board of Directors reserves the right to amend it as necessary.